Presonus Vst And Au And Rewire Support

So I have S1 3.3.1 with the VST/AU/ReWire plugin extension installed in order to support the loading of VST's. And it's actually working quite fine. I have several VST's installed and I can use them without problems. The only comment here is that I currently have only instruments installed, no effects, but I don't see this as relevant.
So a couple of days ago during the holidays I bought the Waves Powerpack 9 since it was on sale. Installed it, but nowhere to be found in S1.
After 3 sessions with Waves technical support they state that:

Note that in our supported hosts we mention what we support and not the versions that are not supported.
Since we don't test our plug-ins on this plug-in extension, I cannot have any actual way to assist you.
Our default 64 bit-VST 2.4 component (WaveShell-VST 9.6_x64.dll) is automatically installed to: C:Program FilesVSTPlugIns
If your plug-in extension scans this file and the plug-ins are still not working, unfortunately there is nothing we can do.

Now I have to give the Waves guys some kudo's here since they did agree to refund me the for the purchase, but why is this happening in the first place?
Isn't this VST/AU/ReWire extension for S1 supposed to support this? Basically the only other option would have been to upgrade to S1 Professional which should be 100% fully supported by Waves, but this entire situation seems really strange to me.
Why would the Professional version load the VST's any different than the Artist + VST/AU/ReWire extension?

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD

No one ever had compatibility issues?

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD

Can't speak specifically to the Waves plug-ins as I don't have them. However I would check and make sure that you have the Waves plug-in location set correctly.
You can add additional paths in Studio One | Options | Locations | VST Plugins
I mention this because your email from Waves says VSTPlugins and I've been burned by that before (my plug-in directory is VST Plugins).
Hope you get it straightened out.

Waves works good for me, at least the loading part. I see them all. I don't recall having to do anything special. The Waves wrapper loads when I first start S1. I always see the little gold WAVES logo pop up and spin for a couple of seconds when i first start S1. Right when S1 says Scanning VST3 support or something like that. Not sure how Artist works with that add on though.

Win 10 latest, MSI G41 Z87, I4770K (no OC), 16GB, NVIDIA 710, 2x27' Monitors 1Tb SSD, 500G SSD, 3 platter drives. SYBA Firewire SD-PEX30009, FS Mobile. Monitor2USB, S1 Pro 5 current.
Hobbiest - Mainly Guitars, UVI, Soundtoys, NI, IK, EZ2, SD3, GR5, TH3, Amplitube 4 and 5, Waves GR,
Korg 707, NanoPAD2, MicroKey2. Eris 5, B2031A, 2013 R1200GS-LC.

Since we don't test our plug-ins on this plug-in extension

I think the above is probably a misunderstanding (by the Waves support person I suppose) of what the plugin extension is. It only just allows Studio One to use third party plugins, in effect acting the same as Pro in that regard.
If they tested with S1 Pro, that test is also valid for Artist with the plugin extension... which is just a license to use 3rd party plugins.

Thanks for the replies. Initially I was also thinking it might be configuration issue (i.e. location, or something similar). But if Waves support checked my system remotely I can assume all should be correctly installed.
After that they issues this reply, which I thought was really confusing. And I also do not understand it because it implies a difference between Artist + plugin extension and Pro, which in my opinion does make any sense.
it would be good if someone with Artist could give some feedback, because it makes me wonder about other vendors.

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD

Dont want to drag this old post up again, but I am still stuck on this one.
The only other clue I have right now is that Reaper (x64) only loads the 32 bit version, as it says this in the plugin names. S1 only loads 64bit stuff (as far as I know) so there still all waves stuff is missing.
I was playing with file paths pointing to the actual locations of the plugins (opposed to the location where the WavesShell is) but it just doesnt go.
Also this Waves logo pupping while the VST3's load as mentioned above is not happening, so I guess the entire thing is not loading -at all-.
Would be nice to figure out, they have some nice stuff. Found a post of a Cubase user that had very similar problems. Some people just remove the 32bit WavesShell file and it works for them. Might be DAW specific.. didnt do much for me.

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD

Since I see a lot of problems with Win7 x64 I bit the bullet and opted for a full PC reinstall, but with Windows 10 x64 since it seems anyone reporting the problem on different forums had 7 x64 as I did.
Lets see.. Waves Central is installing. Fingers crossed

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD

Good luck. I was just about to inquire if Waves Central was working?

Skip
Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.
Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear

*drum roll*...
Everything works fine! Default install with Waves Central (no probs there btw), and still using the same S1 with VST Extension. So I think this is a Win7 issue.
Allthough I did change one thing: on Win7 I had the users profile data on a different disk. At the moment in Win10 I left it detault (i.e. C:Users). Not sure if that matters.
So FYI for anyone having the same problem.
Case closed.

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD

Thanks for the replies. Initially I was also thinking it might be configuration issue (i.e. location, or something similar). But if Waves support checked my system remotely I can assume all should be correctly installed.
After that they issues this reply, which I thought was really confusing. And I also do not understand it because it implies a difference between Artist + plugin extension and Pro, which in my opinion does make any sense.
it would be good if someone with Artist could give some feedback, because it makes me wonder about other vendors.

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD

Dont want to drag this old post up again, but I am still stuck on this one.
The only other clue I have right now is that Reaper (x64) only loads the 32 bit version, as it says this in the plugin names. S1 only loads 64bit stuff (as far as I know) so there still all waves stuff is missing.
I was playing with file paths pointing to the actual locations of the plugins (opposed to the location where the WavesShell is) but it just doesnt go.
Also this Waves logo pupping while the VST3's load as mentioned above is not happening, so I guess the entire thing is not loading -at all-.
Would be nice to figure out, they have some nice stuff. Found a post of a Cubase user that had very similar problems. Some people just remove the 32bit WavesShell file and it works for them. Might be DAW specific.. didnt do much for me.

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD

Since I see a lot of problems with Win7 x64 I bit the bullet and opted for a full PC reinstall, but with Windows 10 x64 since it seems anyone reporting the problem on different forums had 7 x64 as I did.
Lets see.. Waves Central is installing. Fingers crossed

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD

Good luck. I was just about to inquire if Waves Central was working?

Skip
Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.
Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear

*drum roll*...
Everything works fine! Default install with Waves Central (no probs there btw), and still using the same S1 with VST Extension. So I think this is a Win7 issue.
Allthough I did change one thing: on Win7 I had the users profile data on a different disk. At the moment in Win10 I left it detault (i.e. C:Users). Not sure if that matters.
So FYI for anyone having the same problem.
Case closed.

Studio One Pro 5..0.2 64bit Melodyne Assistant 4.2.4
Faderport 8 | Focusrite Scarlett 2i2 1st gen
Yamaha YDP-163 | Yamaha HS8 & HS8S | Beyerdynamic DT770 PRO
Windows 10 x64 | AMD Ryzen 9 3900x | Asus X570PRO | 32GB DDR4 3600MHz | 2TB NVME SSD